Our customer support team is available via live chat from 9 A.M to 9 P.M GMT+2. If you need assistance outside these hours, feel free to reach out to us through our support email [email protected] , and we'll get back to you as soon as possible.

Yes, you can provide feedback about your experience with our live chat support. We offer a feedback form where you can detail the functionalities, strengths, weaknesses, and suggest additional features. Sharing your insights helps us enhance our customer support services and ensures we meet your needs effectively. Your feedback contributes to our ongoing efforts to optimize and improve our property management and Channel Manager solutions.

While our live chat support agents do not initiate remote assistance, we can arrange a video call to provide complete guidance. This approach ensures that you fully understand the steps necessary to resolve your issue, empowering you to manage similar situations confidently in the future.

Our customer support agents hail from around the globe, offering native language assistance whenever possible. If an agent who speaks your language isn't available, our automated translation features step in to bridge the communication gap effectively.

Yes, you can request a transcript of your live chat sessions at any time during the chat. The transcript can be provided directly in the chat or sent to your preferred email,