Custom Email Domains

Setting up a custom email domain for RentalWise ensures you can send professional emails directly to your guests, especially when using automations and message templates (detailed guide on Automations and Message Templates).

IMPORTANT NOTE:

Custom email configuration requires a custom domain email. Public domain emails (e.g., [email protected], yahoo.com, outlook.com) will not work for this setup.

Steps to Set Up Custom Email Configuration

Step 1: Add Email Configuration

1. Navigate to:
   Settings → Email Configuration → Add Email Configuration.
   
   
   

2. Provide the following details:

   • From Name: The name you want guests to see as the sender (e.g., your business name).

   • From Email: The custom domain email you wish to use for guest communication (e.g., [email protected]).

Step 2: Configure DNS Records

1. Click on DNS Settings within the Email Configuration page.

2. Copy the provided DKIM and Return-Path details, which include:

   • Hostname

   • Type (TXT and CNAME)

   • Value

3. Log in to your hosting provider (e.g., GoDaddy, Hostinger, Namecheap).

4. Add two records in your domain’s DNS settings as follows:

   • DKIM Record:

     • Type: TXT

     • Hostname: As provided

     • Value: As provided

   • Return-Path Record:

     • Type: CNAME

     • Hostname: As provided

     • Value: As provided

5. Save the records.

Step 3: Verification

• Return to RentalWise, where the DKIM and Return-Path statuses will automatically update.

• A green checkmark indicates successful verification.

💡 Note: The verification process may take up to 24 hours due to DNS propagation. If the process exceeds 24 hours, contact our Support Team for assistance.

Benefits of a Custom Email Domain

• Enhances professionalism in guest communication.

• Reduces the likelihood of your emails being flagged as spam.

• Enables seamless automation of messages and templates.

By ensuring this setup, you streamline communication and create a reliable guest experience.