The Unified Inbox is the cornerstone of effective guest communication and operational efficiency. By integrating all messages across channels into a single interface, RentalWise ensures a seamless and centralized experience. Let’s explore the three main components of the Unified Inbox to maximize its potential.
Part 1: Inbox and Incoming Messages
The Inbox interface is your hub for managing guest communication, offering a consolidated view of all incoming messages. Here's what you need to know:
Source Identification:
Messages are tagged with icons representing their source (e.g., Airbnb, Booking.com, VRBO, Expedia, or your RentalWise website).Navigation Options:
Use the dropdown menu next to Inbox to access additional filters:Unread: Focus on unanswered messages.
Spam: Automatically segregates irrelevant communications.
Archive: View archived conversations for reference.
Internal: Manage notes or internal team discussions.
Real-Time Updates:
Stay updated with real-time message sync across all channels.
Part 2: Sending Messages & Message Templates
This interface allows you to:
Compose and Send Messages: Communicate with guests directly from the inbox.
Leverage Message Templates: Use pre-configured templates for consistency and efficiency.
Merge Fields: Personalize messages by inserting dynamic placeholders (e.g., guest name, booking details).
đź’ˇ Pro Tip: Use templates for repetitive tasks like reservation confirmations, check-in instructions, and payment reminders to save time.
For detailed guidance, explore our resources on Message Templates and Merge Fields.
Part 3: Booking & Finance Information
The Unified Inbox isn’t just for messaging—it integrates essential booking details for complete context. This includes:
Booking Overview:
Booking ID
Status (e.g., Confirmed, Pending, Canceled)
Property Name
Check-in and Check-out Dates
Financial Insights:
Price Breakdown
Payment Status (Paid, Pending, Overdue)
Lead Guest Information:
Name and contact details of the primary guest
Special requests or notes
Having access to this information directly within the messaging interface ensures you can provide informed and timely responses.
Why It Matters
Mastering the Unified Inbox is essential for:
Streamlining guest communication
Reducing response times
Enhancing operational transparency
Need Support?
For further assistance or advanced training on using the Unified Inbox, reach out via the Support Chat in your RentalWise dashboard.
By fully utilizing the Unified Inbox, you'll improve communication efficiency and deliver an exceptional guest experience.