At RentalWise, we understand the importance of offering additional concierge services to enhance guest satisfaction and optimize financial management. Whether it’s arranging a personal chef, airport transfer, or other personalized services, we’ve got you covered!
The process is simple and divided into two steps: creating the service and attaching it to a booking.
Step 1: Creating a Service
Navigate to: Settings → Service Types → Create Service
Provide the following details:
Name: Clearly identify the service (e.g., Personal Chef, Airport Transfer).
Description: Add a clear and concise description to ensure guest transparency.
Step 2: Attaching the Service
Once a booking is created, follow these steps:
Open the Booking Summary. (Read detailed Booking Summary article)
Locate the Service Request field.
Select the service from the list of previously created options.
Input the following details:
Pricing Notes: Add any specific cost-related details for clarity.
Guest Confirmation: Specify if the guest has already requested or approved the service.
Quantity: Indicate the number of beneficiaries or duration (e.g., daily service for X nights).
Boost Guest Satisfaction with Automation
To ensure guests are informed about your concierge services, you can:
Create a Message Template listing all available services.
Automate the sending of this message after a reservation is confirmed. (Learn more about Automated Messages and Message Templates HERE)
Why Set Up Concierge Services?
Enhance Guest Experience: Provide memorable and personalized experiences.
Increase Revenue Opportunities: Offer premium services that add value to every stay.
Streamline Operations: Automate notifications and confirmations for efficiency.
Properly setting up and promoting your additional services will elevate guest satisfaction and contribute to effective financial management!